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FAQ Page

Frequently Asked Questions

  • 1. What exactly do you do?

    Embroidery work We digitize a picture you have with us by hand in our digitizing app, to either the exact.

    Drawing in Vector Format We draw blur images and send you practical art for a variety of uses, including printing, engraving, and cutting. We can only draw what we see, and while small modifications to given photographs can be made, no artwork can be created from scratch.
  • 2. How do I create an account?

    It's simple to get started with us! Simply click the 'Login/Signup' button, fill in the requested detail, and send. When that's completed, you're able to put your order!
  • 3. Can I load more than one file?

    Yeah, once you've put your order, there will be a button on the confirmation screen that says "Press here to add additional files to your order."

    Please do not use this option to give us several positions in one order, as you would be quoted for each job separately. If you need all of them updated, this will bog down the order and cause issues.
  • 4. How do you charge?

    We charge $15 for logo, and color variations are free for orders under 1000 stitches. We have very attractive pricing for high-capacity customers.
  • 5. Whats the charge for editing?

    Except for inserting a new element to the original logo we created or updating the summary, which we must digitize again, such as adding lettering, image, and just adding the extra part for the stitching, the majority of the editing is easy.
  • 6. What is delivery time?

    Our order fulfilment time is 1-2 business days. In addition, immediate positions are recognized.
  • 7. I am afraid that you would sell our design?

    We will keep the design completely private. We never transfer our customers' designs to third parties. We already have a solid shop plan in place to keep your designs safe in case you forget them. Please email us if you lose one, and we'll do our best to get it back to you as soon as possible.
  • 8. Which artwork formats are accepted by you?

    For all kind of artwork, we refer to a 'jpeg' file format. But we will consider subsequent formats: eps, ai, tif, gif, bmp, pcx, png, dxf, .emf, wmf, .pdf, cdr, psd.
  • 9. How to attach multiple files for an order?

    If you have several folders, they must all be sorted and corrected. You can see an alternative to "append to disc," select it, and compact the file with the aid of "WinRAR." You can also attach several files at the same time.
  • 10. What does a business plan include?

    This strategy is for companies that market their products online. More details is available on our website's https://www.embexpert.net link.